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Frequently Asked Questions

Q: How long does it take for me to get a refund?

A: For the vast majority of returns, it takes about 5-10 Business Days for us to get your package at the fulfillment center, inspect your return, process it into inventory, and complete your refund. If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 Business Days after your credit is applied for it to post to your account.


Q: Do you accept international credit cards?

A: Currently nrunnersale.com can accept international credit cards but we can only ship to an address within the United States and its territories. Please note that the credit card must be issued and contain a logo from either Visa, Mastercard, Discover, or American Express.


Q: Is my personal information secure?

A: nrunnersale.com believes in providing a safe and secure shopping experience for all clients with stringent and effective security measures on our site. It is our policy to not sell or otherwise exchange private information, such as your name, credit card number, or address to any third parties. We use VeriSign SSL to process your credit card information.


Q: How can I cancel my order?

A: We are unable to modify or cancel your order once it has been handed over to our warehouse. It is impossible to locate one order out of hundreds that are awaiting shipment.

Due to our high volume, all orders that are processed successfully go directly to the shipping floor within minutes after the order is placed to get it shipped to you as quick as possible. We are unable to modify or cancel your order once it has been placed and handed over to our warehouse. Please make sure all information is accurate when placing your order.

If you are not satisfied with your order, you can exchange or return the item (if applicable). Please see our return/exchange policy for further information.


Q: What if the item I purchased does not fit?

A: If you are not happy with the fit of your item, you are welcome to return or exchange it. All returns must include their original packaging and tags. However, customers are responsible for the return postage and ensuring the items are sent back to us. We will pay for the shipping of exchanged replacement items back to the customer one time per order. Form more information, please read our entire return policy.


Q: When will my order arrive?

A: Most shoes is in stock and ships within 24 hours, delivered within 2-10 business days. You will receive an email with the tracking information once your order has been shipped. Please note that it may take up to 24 to 48 hours for tracking information to be available from the shipping company.

All items that state "Ships in 3-4 business days" beneath Add To Bag, take an additional 3-4 business days to leave our facility. These items are not available to ship the same day the order is placed. If expedited services, are chosen for these items, it will come to effect after the 3-4 business days for processing. Please see our Shipping Page for more shipping information.